Refund Policy

Overview

Klause AI Pro and Business subscriptions are billed monthly via Stripe. You can cancel at any time. Our refund terms vary by jurisdiction to comply with applicable consumer protection law. We aim to be fair, straightforward, and fast in resolving refund requests.

Cancellation

Cancel your subscription anytime from your account dashboard → Billing → Cancel Subscription, or by emailing billing@klauseai.com.

• Cancellation takes effect at the end of the current billing period
• You retain full access to Pro/Business features until the period ends
• No partial-period refunds are issued on cancellation, except as required by applicable law below
• After cancellation, your account reverts to the Free tier (3 analyses/day)

Refund Rights by Jurisdiction

🇪🇺 European Union — 14-Day Withdrawal Right

EU consumers have a statutory 14-day cooling-off period (right of withdrawal) from the date of purchase under the Consumer Rights Directive 2011/83/EU. Exception: by starting to use the Service (e.g., running an analysis), you expressly consent to immediate performance of the digital service and acknowledge that you lose your right of withdrawal. This consent is recorded at checkout. If you have NOT used the Service within 14 days of purchase, request a full refund within that 14-day period.

🇬🇧 United Kingdom — 14-Day Withdrawal Right

UK consumers have the same 14-day withdrawal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The same immediate-performance waiver applies. If you have not used the Service, request a refund within 14 days of purchase.

🇦🇺 Australia — Australian Consumer Law

Australian consumers have statutory guarantees under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010). If the Service is not of acceptable quality, not fit for the disclosed purpose, or not as described, you may be entitled to a remedy (repair, replacement, or refund). Contact us to discuss.

🇳🇿 New Zealand — Consumer Guarantees Act

New Zealand consumers have rights under the Consumer Guarantees Act 1993 that cannot be excluded by contract. Contact us if the Service fails to meet a consumer guarantee.

🌍 All Other Jurisdictions

Standard policy: no refunds for partial billing periods. We will consider refunds for:

• Verified technical failures that completely prevented Service use for more than 48 consecutive hours
• Billing errors (wrong amount charged, accidental double billing)
• Accidental purchases where the subscriber emails us within 48 hours and has not used the Service

Contact us within 14 days of the charge with details of your situation.

How to Request a Refund

What Is Not Refundable

• Partial billing periods on voluntary cancellation (outside of statutory withdrawal rights)
• Usage you have already consumed (analyses run, documents processed)
• Charges older than 90 days (except where required by applicable law)
• Free tier usage (there is no charge for the Free tier)

Disputes

If you are not satisfied with our refund decision, you may contact your bank or card issuer to raise a chargeback. EU consumers may also use the EU ODR platform at ec.europa.eu/consumers/odr. Our ODR contact email: billing@klauseai.com.

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